How to Complain

We pride ourselves on our high levels of customer service, as well as those of our business partners and holiday providers. However, if you have any problems at all, either pre- or post- departure, our complaints procedure is the best way to get a resolution to your problem.

Our dedicated travel agents in Sheffield are in the best position to deal with your complaint, and should be the first people you contact. You can contact us by telephone on 0114 268 4146 or email us on 

We will deal with the complaint as soon as is reasonably possible to make sure you or your holiday is not negatively impacted by the situation.